Return and Refund Policy

At LuxArtDeco, we want you to feel confident about your purchase. This policy applies to orders placed through luxartdeco.com and does not limit your rights under applicable consumer protection laws.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

General Returns

You have the right to withdraw from your purchase within 14 days of receiving the item without giving a reason. In such cases, we will refund the full product price, excluding shipping costs. If your order was delivered with free shipping, the shipping costs paid by us may be deducted from your refund.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with its tags attached and in its original packaging. You must also provide a receipt or proof of purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you received the wrong item. In such cases, we will assess the issue and provide a full refund or a replacement. We will also cover the return shipping costs.

For defective, damaged, or incorrect items, a full refund will be issued regardless of the condition of the packaging or whether the item has been used, provided the damage was not caused intentionally.

Shipping Costs

• For returns involving defective, damaged, or incorrect items, we will cover the return shipping costs.

• For voluntary returns, such as a change of mind or ordering the wrong size, return shipping costs are the buyer’s responsibility. If the order was delivered with free shipping, the shipping costs originally paid by us may also be deducted from the refund.

Partial Refunds

Partial refunds may apply in the following circumstances:

• The returned item is missing parts or accessories.

• The item is not returned in its original packaging, resulting in a reduction in its resale value. In such cases, an amount corresponding to the loss in value will be deducted from the refund.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as personalized products, including special orders or customized items. Please contact us if you have any questions or concerns about your specific item.

Gift cards cannot be returned.

Exchanges

The quickest way to get the item you want is to return the item you received. Once the return has been accepted, you can place a separate order for the new item.

How to Start a Return

To start a return, please contact us at info@luxartdeco.com. Items sent back without first requesting return authorization will not be accepted.

Once we have received and inspected your return, we will inform you of the status of your refund. If approved, the refund will be issued to your original payment method. Please note that your bank or credit card provider may need a few days to process and display the refund.

For any questions about returns, please contact us at info@luxartdeco.com.