Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

General Returns

You have the right to cancel your purchase within 14 days of receiving the item without providing a reason. In such cases, we will refund the full product price, excluding shipping costs. If your order was shipped with free shipping, the original shipping costs incurred by us may be deducted from your refund.

To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages, Defects, and Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. In such cases, we will evaluate the issue and provide a full refund or replacement, including covering any return shipping costs.

For defective, damaged, or incorrect items, a full refund will be issued regardless of the item's packaging or usage, provided it was not intentionally damaged.

Shipping Costs

  • For returns due to defective, damaged, or incorrect items, we will cover the return shipping costs.
  • For voluntary returns (such as changing your mind or ordering the wrong size), the buyer is responsible for the return shipping costs. Additionally, if the order was shipped with free shipping, the original shipping cost incurred by us may be deducted from your refund.

Partial Refunds

Partial refunds may apply under the following circumstances:

  • The returned item is missing parts or accessories.
  • The item is not returned in its original packaging, resulting in a reduction in its resale value. In such cases, the corresponding cost will be deducted from the refund.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

How to Start a Return

To initiate a return, please contact us at: info@luxartdeco.com. Items sent back to us without first requesting a return will not be accepted.

Once we’ve received and inspected your return, we’ll notify you of the refund status. If approved, the refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any questions regarding returns, feel free to contact us at: info@luxartdeco.com.